§ 90-12. Review and adjustment of user charges.

(a)

Duty to inspect and repair . Any user or customer who believes that there is a leak or the water facilities serving his account on the user's side of the meter are in need of repair shall be required to obtain the services of a certified plumber to inspect and repair the leak or problem, if necessary. The inspection and/or repair shall occur within seven days of discovering or receiving notice of a leak or need for repair. Failure to make needed repairs in a timely manner will void any request for a billing adjustment.

(b)

Application . Any user or customer who believes his bill is in error for any reason may request a review of the bill by submitting: 1) a copy of the contested bill; 2) a repair bill from a certified plumber (if applicable); and 3) a leak adjustment form to the public utilities customer service division within 30 days of the date of the contested bill. The city will review the application and may make a field investigation if deemed necessary by the city.

(c)

Adjustments due to leak on customer's side of meter . If it is determined that a leak occurred on the customer's side of the water meter which was not caused by any act or omission of the customer or user, and the user made needed repairs within seven days of discovering the leak or receiving his water bill, the user's charges may be adjusted to credit 100 percent of all water usage and sewer charges in excess of average billing (a minimum four month average, but not to exceed 12 months). An adjustment will be made for only one billing cycle. Such an adjustment may be made once in any 36-month period.

(d)

Adjustments for meter inaccuracy . If a meter measuring a user's water usage becomes inaccurate, as determined by the city, not caused by any act or omission of the customer or user, then the customer's bill may be recalculated based on average billings (based on a minimum four month average, but not to exceed 12 months).

(e)

Final approval . The public utilities director shall have final approval of any adjustment of user charges pursuant to this section. The determination of the public utilities director shall be final and is not subject to appeal.

(Code 1979, § 31-12; Ord. No. 4819-18, § 2, 11-19-2018)